Refund policy

Return & Refund Policy

At Rosaveraa, every product is carefully formulated to deliver visible results with complete transparency. We take pride in our creations and hope you’ll love using them as much as we love making them. However, if for any reason you wish to return your purchase, we’re here to help make the process smooth and hassle-free.

We offer refunds or replacements only in the following cases:

• You received a wrong shipment
• You received a damaged product
• You received an expired product

If your situation falls under any of the above, please raise a return or replacement request within 7 (seven) days from the date of delivery.

To initiate the request, please email us at rosaveraa.care@gmail.com with your order details and a description (or photo) of the issue.

Important Notes:

• No return, refund, or replacement request will be accepted after 7 days from delivery.
• Once your request is received, please allow us up to 48 hours to review and respond.
• If approved, we’ll arrange a reverse pickup from your location through our courier partner.
• After the returned product is received and inspected by our team, if the issue is verified, a refund will be processed within 24 hours.

Thank you for choosing Rosaveraa. Your satisfaction means everything to us.